At Marwar Exports, we strive to provide our customers with high-quality products. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your satisfaction. Please review the following guidelines for our return policy:
- Eligibility for Returns
a). Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will arrange for the return of the product and provide a replacement or a refund, depending on your preference and product availability.
b). Incorrect or Incomplete Orders: In the event that you receive an incorrect item or your order is incomplete, please notify us within 7 days of receiving the order. We will rectify the issue by arranging the return of the incorrect or missing item and providing the correct item(s) at no additional cost to you.
- Return Process
a). Contacting Customer Support: To initiate a return, please contact our customer support team through the designated channels provided on our website. Provide the relevant order details, including the order number, product details, and reason for the return. Our customer support team will guide you through the return process.
b). Return Authorization: Once we receive your return request, we will assess its eligibility and provide you with a return authorization if applicable. Please wait for confirmation before proceeding with the return shipment.
c). Return Shipment: When returning the product, ensure that it is securely packaged to prevent damage during transit. You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a reliable shipping service with tracking to ensure the safe return of the item.
- Conditions for Returns
a). Product Condition: The returned product must be unused, undamaged, and in its original packaging. Any products that show signs of use, damage, or tampering may not be eligible for a refund or replacement.
b). Return Time frame: All return requests must be initiated within 3 days of receiving the product. We may not accept returns requested beyond this time frame.
c). Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Refunds and Replacements
a). Refunds: Upon receiving and inspecting the returned product, we will process the refund within a reasonable time frame. The refund will be issued using the original payment method, unless otherwise agreed upon.
b). Replacements: If you opt for a replacement, we will ship the correct product to you at no additional cost once we receive the returned item and verify its eligibility for return.
- Exclusions
a). Custom Orders: Please note that custom orders, personalized items, or products made to specific specifications may not be eligible for cancel and return unless they are damaged or defective.
- Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Note: This return policy is subject to change at the discretion of Marwar Exports. Please refer to the latest version of our return policy on our website for the most up-to-date information.