At Marwar Exports, we are committed to providing you with a seamless online shopping experience and ensuring that your handcrafted products reach you safely and in a timely manner. Please review our shipping and delivery policy to understand the process and timelines involved:
- Shipping Partners
a). We work exclusively with reputable courier services to ensure the safe and reliable delivery of your products.
- Estimated Delivery Time
a). Our aim is to deliver your products within a reasonable timeframe. Typically, our decor, kitchen, and lighting products are delivered within 1-2 weeks, while furniture products may take 3-5 weeks due to their larger size and complex shipping requirements.
b). We are excited to introduce our enhanced delivery service, where we now offer delivery within 7-10 days for select products. Look for the “Express Delivery” badge on the product page to avail of this faster shipping option.
- Made-to-Order Production
a). At Marwar Exports, we follow a sustainable made-to-order production model, ensuring that each product is meticulously crafted by skilled artisans. This level of customization and attention to detail may result in slightly longer delivery times compared to mass-produced items.
- Exceptional Circumstances
a). While we strive to deliver within the estimated timelines, there may be exceptional circumstances that could cause delays. Factors such as unforeseen production challenges, natural disasters, or logistical constraints may impact the delivery schedule. We kindly request your patience and understanding in such rare cases.
- Tracking and Updates
a).We provide tracking information for your order once it has been shipped. You can easily track the progress of your package using the provided tracking number through our website or the courier service’s online tracking portal.
- International Shipping
a). We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer.
- Delivery Address
a). Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any delays or issues arising from incorrect or incomplete address information.
- Packaging and Safety
a). We take utmost care in packaging your products to ensure they are protected during transit and arrive in pristine condition. In the unlikely event that your package arrives damaged, please contact our customer support team immediately for assistance.
We appreciate your understanding and patience in the delivery process, as each product is meticulously handcrafted and shipped with care. If you have any further questions or concerns about our shipping and delivery policy, please don’t hesitate to contact our customer support team.